Ticketing Services Manager - No Longer Available


Lancashire County Cricket Club are currently recruiting for an experienced Ticketing professional to support the achievement of ticket sales and revenue targets, ensuring the best possible customer journey and service for LCCC Members and other customers in respect of all ticket and membership products and services at Emirates Old Trafford.A background in sports or entertainment tickets sales, demonstrating a proven track record for driving ticket sales. Management experience in a ticketing role with the ability to drive your team to achieve targets.  Engagement with Members and customers, building relationships.Emirates Old Trafford the award winning venue, home to the prestigious Lancashire County Cricket Club, blend over 150 years of enviable heritage and history in an iconic location with a £45m redevelopment of exceptional elite sport and corporate facilities. These include a 20,000 capacity stadium for cricket and 50,000 for major concerts, having hosted both global artists Rhianna and Beyoncé in 2016.


Key Responsibilities

- A key role in the implementation of the ticket sales plan across domestic and international cricket and other major events to drive the sales of all ticket products and memberships

- Management of the full time and casual ticket office team and ticketing provider staff, to ensure the team are fully briefed and trained in respect of ticket and membership products

- Develop and maintain a first class customer focused working environment across all roles within the team ensuring the team provides the high level of customer service support for all commercial activities and customer complaints

- Manage the match day ticketing operation in regards to sales, collections, telephone enquiries, customer services and the Members’ Ticketing Point 

- Oversee and manage the Club’s ticketing and access control systems, being main point of contact with the ticketing provider’s account manager

- Work closely and pro-actively with the marketing department to ensure accurate communication on all ticket and membership products in relation to domestic and international cricket and   other major events


Skills & Experience Required


Experience of  working in a major ticketing function, with an understanding of a large venue 

Knowledge of ticket sales processes, ticketing system functionality and provision of ticketing services by an agent

Excellent interpersonal, communication and organisational skills and able to articulate with excellent verbal and written skills

Strong IT skills – Microsoft Word, Excel.


Posted on Thursday Nov 17