Edgbaston Stadium, are looking to recruit an outgoing, ambitious Conference and Banqueting Assistant Manager. The ideal candidate will take responsibility and accountability for the planning and execution of events, acting as Duty Manager for multiple events (exhibitions, banquets and conferences).
They will also liaise with relevant departments and lead and motivate a team with the appropriate skills to ensure budget targets are achieved. To be customer focused and financially astute to achieve company and client objectives.
To be polite, professional and friendly at all times with customers, clients and colleagues
To ensure the highest level of customer care is adhered to at all times
To demonstrare a can-do attitude towards individual customer requests and strive to exceed customer expectations
Understand and deliver all contractual terms
Ensure that all costing and plans for events met budgetary and client requirements
Liaise with the client to ensure the continual development of the partnership
Communicate regularly with client (as agreed)
Ensure all customer requirements are communicated to all departments in advance to ensure effective planning
Ensure all client events are delivered to the correct standard and look up to sell to increase revenue
Demonstrates knowledge of events management with a focus on innovation, standards and market awareness.
Ensuring all events operate to the minimum stated in the onsite SOP manual.
Ensure that all direct reports are aware of their responsibilities towards our client requirements
Have knowledge of all location products and able to advise the customer in a professional, helpful manner
Be prepared to assist colleagues in a willing and positive manner including assisting with other duties as required, create and maintain a good team spirit
Produce and utilise succession planning
To encourage participation in "Your Voice" and implement action plan
To liaise with HR/Resourcing to recruit key personnel in order to maintain standards and lower agency percentage
Actively continue and pursue personal development to include training courses and involvement throughout the company as necessary
Demonstrate ability to identify training needs and carry out on the job training (through coaching, support and development)
Manage the performance of any direct reports. Ensuring that every team member is given a fair objective performance review and any agreed action is effectively followed up.
Recommend improvements which you believe would help grow our business and sustain our position in the market place
Takes the initiative
Adaptable and flexible
Holding others accountable
Used to following procedures
Experience of duty management in a similar role for a minimum of 2 years
GCSE or equivalent in Maths and English
Operational management experience taking full responsibility for events of 300 covers plus
Ability to adapt and respond to changing priorities
Can do attitude and ability to work under pressure to strict deadlines
Experience in an event or contract catering environment
Ability to communicate effectively at all levels with internal and external customers
Experience of working in an environment where there are peaks and troughs in demand during service times
HND/Degree in relevant discipline
BIIAB Personal Licence Holder - to be achieved within first 3 months in the role
To apply for the role, please click here