Our client, is a professional football club based in London, that currently plays in the English Football League Championship.
A great new opportunity has arisen for a bright, hardworking individual to join the Ticketing Team. This position would suit a candidate who wishes to explore a career in Ticketing within the Football Industry but who has excellent customer service skills, is well organised and methodical.
Reporting to the Ticketing Manager, this role has a main focus in owning the set up and fulfilment of all away games and will not only play a critical role in dealing with the day-to-day and match day requirements of facilitating ticket sales over the phone, in person and fulfilling online orders but will be the main contact for all emails into the Ticket Office. The successful candidate will also assist in delivering the Club’s business strategy through customer retention and growing the ticketing database through all ticketing sales.
35 hours - Monday to Friday 9:00am - 5.00 pm, plus all match days and special events
Reporting to: Ticketing Manager
To take the lead on set up and fulfilment of all away games
Actively responding to all customer enquiries via email, maintaining the excellent customer service reputation that the Ticket Office holds
To operate Ticket Office systems ensuring efficient day to day running of all ticketing services
Processing online, personal and phone orders in a methodical and organised way
To reconcile Ticket Office payment types daily and maintain adequate float
Work as part of a team assisting in other areas of the office to meet business demandsMaintain stock levels of tickets, club cards, stationary etc
General Club Accountabilities
Ensure compliance with all relevant Club policies, including health and safety policies;
Ensure compliance with all relevant legal, regulatory, ethical and social requirements;
Build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing the Football Club;
Keep confidential any information gained regarding the Club and its personnel;Maintain a flexible approach to work at all times.
Person Specification - Essential Personal Characteristics:
Experience working in customer service focused team in a sporting environment would be beneficial
Experience using ticketing software would be an added advantage
Excellent communication skills with experience of communicating to management
IT literate and competent in Word, Excel, Access, PowerPoint, Outlook
The ability to adapt & respond quickly to changes in sales strategies to alongside current marketing campaigns
Pro-active and a self-starter
Good organisational and planning skills
Key team player - the ability to work in a team, and can also work effectively as an individual